Digital workers—instead of people—do repetitive and lower-value work, like logging into applications and systems, moving files and folders, extracting, copying, and inserting data, filling in forms, and completing routine analyses and reports. Advanced robots can even perform cognitive processes, like interpreting text, understanding unstructured data, and applying advanced machine learning models to make complex decisions.

It is non invasive and can be rapidly implemented to accelerate digital and operational transformation.

Plus, a Digital worker can work 24×7, 7 days a week, 365 days a year processing numerous work items without errors and allows the human workforce to focus on client empathy, apply judgment and manage non-standard service and processes within the organisation.

A digital workforce is no longer contained to internal efficiencies and benefits, by adopting front-facing technologies such as Intelligent Chatbots, businesses can provide a seamless automated ‘counter to back-office’ service.

Working with our trusted partner Biomni, Illuminet Automate can now offer multi-discipline solutions using the Tenjin chatbot. Using crowdsourced company knowledge, this ‘first responder’ can provide a reliable knowledge base for customer queries, and coupled with backend process automation, can achieve seamless integrations to CRM, Sales, and Support systems.