Public Sector
We have extensive experience in working with public sector bodies on major IT change programmes, transformation and operating models, governance reviews, programme health checks and IT service management consultancy.
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A revitalised IT department driving £1.2 million annual savings

Thames Valley Police and Hampshire Constabulary wanted to improve the performance of their joint ICT department – with a particular focus on freeing up leadership time and generating energy to overcome embedded issues.

Illuminet began by watching – observing the team at work to understand the root causes of the productivity problem. The pattern of high workloads, demands on leaders for meetings and less time to focus on getting to the root cause, left IT needing to find a new way to lift service.

A 90-day Rapid Improvement Spin Cycle methodology was deployed to turn things around. Energy and enthusiasm returned, teamwork improved and a new desire to drive continuous improvement appeared within the leadership team. Efficiency improvements followed in Repeat Incidents, Repeat Requests, IT Risks and Operational Disciplines. All contributing to annual savings in excess of £1.2m or the equivalent of 24 bobbies on the beat.

Improving the performance of Thames Valley Police and Hampshire Constabulary joint ICT department by freeing up leadership time and generating energy to overcome embedded issues.

Explore our Success

Illuminet has worked with the Public Sector since our launch in 2009.

“I had no hesitation in asking Illuminet to bid to work with me to develop an independent business case setting out the opportunities to realise the vision in my strategy. The final business case and supporting documentation which was carried out in conjunction with another business partner, Bolderwood … the Illuminet team provided most of the resources for the delivery and worked in a truly collaborative way to make the project successful. In parallel to the business case development Illuminet also supplied a number of technical resources to support service … Illuminet have consistently delivered high quality people and outcomes to me. Based on my experience over a number of years in a wide variety of engagements I would have no hesitation in recommending them”
Illuminet Client, Large UK Council

Illuminet is a Crown Commercial Service supplier that brings together policy, advice, and direct buying; providing commercial services to the public sector and saving money for the taxpayer.  CCS is an executive agency, sponsored by the Cabinet Office.

  • Delivered transformative change including delivering collaboration between public sector entities
  • Enabled significant savings through efficiency improvements and reduce failure costs through our Rapid Improvement Product
  • Provided insight and best practice, including ITIL, Change Delivery, Governance models, Organisational structure
  • Service Improvement programmes
  • Programme and Project delivery
  • Provided expert resource to augment client teams
  • Provided interim leadership
  • Operating Model and Strategy consultancy and review
  • Quality Assurance
  • Advice and guidance

  Guildford Borough Council  – Augment the team

Provision of specialist senior technical resources to deliver ICT services during an internal staff restructure. Delivery of business analysis, project management and strategic advice to develop a business case for an ICT Transformation Programme.

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