360° protection of your workforce
Ensure infrastructure readiness for a remote workforce
Manage the remote working digital experience
Monitor and maintain critical remote services performance
Engage with employees to prevent isolation and provide remote support
The Digital Experience Optimiser utilises Illuminet’s Consulting and Managed Services and is powered by market leading software from Nexthink.
This enables self-help, self-healing, direct employee engagement and 24/7 monitoring to maximise productivity of the digital workplace in the home and office. Using the patented Artificial Intelligence / Machine Learning technology, it provides end-to-end actionable visibility of their digital experiences, to proactively detect and remediate IT issues remotely, real-time.
Key business issues the Digital Experience Optimiser can help with
Digital Experience Optimiser features & benefits
Digital employee Experience Score
Digital Employee Experience is a holistic overview of the digital workplace that IT provides, allowing them to be productive and engaged.
The experience touches on different levels: the physical, sensorial, emotional and rational.
- Real Time Analytics
- Self-help / Self-healing (AI/ML)
- Workplace Transformation Analysis
- End-Point Monitoring
- Service Desk Integration
- Implementation Professional Service
- Ongoing Configuration Managed Service
- Unique Holistic View of Your IT Estate
- Increased Employee Productivity
- Real Time Collaboration / Engagement
- Increased Employee Satisfaction and Retention
- Reduced Support Overheads
- Reduced Risk / Cost of Failed Change
- Discounted Nexthink Software Licensing
Typical challenges
How we respond
No visibility into the issues remote users may be experiencing.
Get a complete picture of desktop/laptop consumption from the end-user perspective and diagnose issues experienced by employees with ease, regardless of the complexity of the estate, whether Mac or Windows, physical or virtual.
Difficulty monitoring remote based cloud/on-premise services.
Monitor every user experience using critical business services in real time.
Inability/expensive to send on-site support or remote access into remote locations.
Use automated remediation to fix issues immediately on remote user devices.
Inability to communicate in context with remote users.
Leverage in context pop-ups to communicate with users no need for ineffective email-based communication methods or surveys.
Why is it important?
Visibility
Maintain real-time visibility of all your remote workers. Leverage a remote Digital Employee Experience score, network quality data, service performance data and employee engagement capabilities to proactively detect and react to issues impacting the Digital Employee Experience.
Performance
Monitor employees’ ability to stay productive and collaborate with their colleagues by ensuring the ongoing performance of their routine digital tools. Allow IT to quickly diagnose issues and initiate remote actions to solve IT incidents, regardless of employee location.
Engagement
Provide a rich 2-way communication channel between IT and remote workers to reduce any sense of isolation and to support ongoing retrieval of remote worker sentiment. IT can combine this sentiment data with existing network data to produce a holistic view of remote worker Digital Employee Experience.
Medical Device Company (see video)
We want to shift away from the mindset of looking at incident data, ticket data, but to look at every single user in our population and try to understand what their day to day experience is.
Got a question?
We would love to hear from you and answer any questions you may have!
Get in touch and a member of the team will be in contact shortly!
