Process Improvement | 90 Day Spin Cycle

Process Improvement Spin Cycle

Revamp processes to speed up and optimise fulfilment. The Process Improvement spin cycle is a fast paced 13 week project that uses 9 unique approaches to see processes in different ways, allowing focus on the most significant issues that will bring the greatest improvements!

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Process Improvement Spin Cycle

Revamp your processes in 90 days

This repeatable methodology delivers optimisation to the most important system your people use daily to achieve their job tasks: processes. Seen from a fresh perspective, processes are now cleared-up and steps are validated or improved to ensure user satisfaction, efficient fulfilment and more importantly excellent customer service.

This Spin Cycle challenges the “status quo” of existing processes to ensure no resources are wasted nor actions are missed. It reviews tasks and cleans-up problem areas by addressing long standing issues to optimise efficiency, speed and cost of fulfilment.

Greater user and customer satisfaction

Optimisation of current processes to achieve ideal efficiency

Reduction / elimination of “waste” areas, e.g. duplication, over-processing etc.

Realignment of resources for maximum work efficiency

I find that the team consistently deliver the project objectives on time with expected results and handle any issues that come up without negative impact to us as a customer. We have been a very demanding customer to Illuminet with changing requirements and timescales on a regular basis, they handle these situations very well.”

Illuminet Client, Trading Company

9 unique approaches to Process Improvement

Typical challenges

How we respond

Processes become less efficient over time leading to hidden costs and slower fulfilment.

We map out the processes and identify the inefficiencies. By reducing these we speed up fulfilment and reduce the costs.

Processes are not defined or documented leading to inconsistent service to customers and reduced customer satisfaction.

By defining and documenting the processes we can identify where inconsistencies lie and therefore improve customer satisfaction.

Processes drift in terms of scope and objective leading to extra work being done that does not add value to the organisation.

By focusing on the objective of the process we can remove unnecessary steps and ensure that resources add value from end to end.

People lose track of how they can contribute to the end result leading to poor hand-offs between teams and additional rework.

By understanding the expectations of each team in working through the end to end process we can improve hand offs between teams and reduce rework and waste.

Our Spin Cycle Products are designed to deliver 90 day results, guaranteed or your money back.

Explore our range of Spin Cycle Products

Large UK Police Force

“The spin cycle approach to improvement has enabled us to really focus on the areas that matter, not just from a perspective of our customers and managers, but also our staff. The methodology attains and sustains a level of momentum that ensures rapid material progress is made which in turn has an extremely positive impact on those working within the team. This is a great opportunity for ICT staff to work across team, in areas new to them and feel a really tangible sense of achievement.”

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