Service Enhancement | 90 Day Spin Cycle

Rapid Improvement Spin Cycle

Inject pace and urgency into continuous improvement. Rapid Improvement is a complete service product and toolkit for CIOs and IT Leaders for service enhancement, rapidly improving service desk operations and costs, with results within 90 days.

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Rapid Improvement Spin Cycle

Inject pace and urgency into continuous improvement

This fixed term, fixed price approach to service enhancement breaks the pattern of service failures, multiple repeat request and embedded inefficiencies.

Existing practices are analysed, issues eliminated, and improvement opportunities identified and embraced.

Deliver energy and action into improvement programmes

Reinvigorate IT teams and put them back in control

Reduce failure costs and release resource for profitable project

Embed efficiencies to drive service excellence and translate continuous improvement into competitive advantage

Rapid Improvement Spin Cycle significantly reduced the overall number of requests to IT saving support and service desk effort -Top requests generating 400 calls a month. We reduced the number of repeat incidents 790 calls per month down to 90. We improved change management disciplines which included project handovers to live – this saved a lot of failure cost. We improved project management control reducing overrunning projects (75% of projects were overrunning causing lots of cost over runs). We improved the small change pipeline approach – cutting out delays and saving rework. We cleared some long standing EUC issues and improved joiners, leavers and transfers for our client.

Illuminet Client, Large UK Police Force

Uncover, analyse and improve

With IT failures distracting IT leaders from strategy and adding cost to the bottom line, our repeatable Spin Cycles offer fast-paced improvement opportunities across the four key areas of repeat incidents, repeat requests, IT service risks and operational disciplines.

Cost of failure is a drain on your operational budget and creates customer dissatisfaction. Addressing these issues provides capacity to deal with larger issues and projects and wins stakeholder confidence and support.

Typical challenges

How we respond

Multiple failures sapping time, cost and energy.

By prioritising and solving the top 5 repeat incidents, utilising a Kepner Tregoe style approach.

Inefficient request processes causing unnecessary delay and cost.

By optimising the most common fulfilment request processes.

No clear risk profile, resulting in unnecessary service disruption.

Gaining an organisation-wide view of cost drains on productivity.

Inconsistencies in the way teams deal with common tasks.

By utilising our best practices checklists and procedures to help embed improvement.

Our Spin Cycle Products are designed to deliver 90 day results, guaranteed or your money back.

Explore our range of Spin Cycle Products

Large UK Police Force

“The spin cycle approach to improvement has enabled us to really focus on the areas that matter, not just from a perspective of our customers and managers, but also our staff. The methodology attains and sustains a level of momentum that ensures rapid material progress is made which in turn has an extremely positive impact on those working within the team. This is a great opportunity for ICT staff to work across team, in areas new to them and feel a really tangible sense of achievement.”

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